FAQ

PAYMENT

IS YOUR WEBSITE SECURE?

You bet we are! At dealonova.com, we use the latest security measures to protect your details right from the landing page.

256-bit SSL software is used to encrypt your credit or debit card information when you place an order with us. This is the same level of encryption used by large banks to keep your information secure.

All pages on dealonova.com, including our checkout and payment pages are secured. Secured webpages begin with "https://" and depending on the web browser you're using, a padlock symbol in URL field, or a key symbol in the bottom right-hand status bar will be shown.

DO YOU ACCEPT CASH-ON-DELIVERY (COD)?

We do not accept Cash On Delivery (COD). We only support credit card (Visa and Mastercard) and Paypal (Visa, Mastercard, Amex, Discover, JCB etc) payments.

SHIPPING & DELIVERY

WHICH COUNTRIES DO YOU SHIP TO?

We ship worldwide FAST to ALL countries, and we mean it!FAST Shipping Everywhere Anywhere!!!

FAST Shipping Everywhere Anywhere!!!HOW

HOW LONG DOES IT TAKES TO SHIP MY ORDER?

In stock orders are generally shipped within 1-2 business days but high demand items shipped within 3-7 business days.

WHICH SHIPPING COMPANY ARE YOU USING?

We are honoured to be partnered with DHL Global Express, the most reliable, secured & fast shipping company in the world. With DHL's global reach & local team ( in pretty much everywhere! ), we can ensure our customers secure door-to-door delivery and full mile tracking with our products.

There are 3 delivery options:

  • DHL Premium Secured Express Service which takes within 4-7 business days (or up to 10 business days for remote areas) to be delivered. This option is available to ALL countries.
  • DHL Parcel Direct Service which takes approximately 7-14 business days to be delivered after dispatched. This option is available for USA, UK & Australia only.
  • DHL Global Packet Plus Service which takes approximately 10-21 business days to be delivered after dispatched. This option is available to certain countries in Europe, America & Asia

WHAT IS THE SHIPPING RATE?

Depend on the shipping option ( service ) you prefer, the shipping rate varies by country and is determined by the total weight of your order.

Please note that there will be additional delivery flat fee of US$25 per order apply to remote or extended areas (on top of the shipping fee of the service you choose)

HOW DO I TRACK MY ORDER?

Please track your order over here. Shipping details could take a day or two to be reflected.

I'VE ENTERED THE WRONG SHIPPING ADDRESS, CAN I CHANGE IT?

If this happens to you, email us as soon as possible, we MIGHT be able to take care of it. However, we can't promise anything as all our items are usually processed immediately after you order and ship out the same day or a few days after. If your order has already entered the shipping process, we won't be able to stop it.

Please make sure to provide the correct shipping address & contact number. We will not be held responsible for items shipped to incorrect addresses provided by the buyer. In such cases, the buyer will be responsible for any additional shipping fees incurred to ship to the correct address.

WHY THERE'S NO UPDATE INFO ON MY TRACKING AFTER DAYS?

Please allow a few days for the system to update the latest whereabout of your parcel.

RETURN & REFUND

THERE IS SOMETHING WRONG WITH MY ORDER!

Fear not! The Dealonova crew is here to help. Simply drop us an email at hello@dealonova.com with your order ID. and we'll reply within one working day. Or you may drop us a message over Facebook too!

WHAT IS YOUR RETURN & REFUND POLICY?

RETURNS

  • We accept returns within 30 days (starting from the day you received your order).
  • To be eligible for a return, your item must be unused and in the original packaging.
  • Sale items are not eligible for returns.
  • Any item not in its original condition, is damaged or missing parts may not be accepted for return, or granted a partial refund only.
  • IMPORTANT: Please email us at hello@dealonova.com to initiate the return process.

REFUNDS

  • Shipping charge will be refunded for items which are incorrect, defective or damaged. Shipping charge is non-refundable should you wish to return or exchange an item for any other reason.
  • For orders which are damaged on arrival (DOA), please refuse the parcel and inform the post man of the damage to be eligible for a full refund or redelivery.
  • Once a return is received successfully and verified to be in good order, the refund less shipping charge and restocking fee (if applicable) will be made via the original method of payment. Please allow 3-10 working days for the credit to be reflected in your account.
  • No refund will be made on packages which are unclaimed, refused (except for DOA), abandoned or disposed of. Please ensure proper arrangements have been made for your parcel to be collected.
  • We require up to 4 weeks for delivery of orders before they are listed as missing. Requests for refund or resend will be processed after that.
  • Refund or redelivery policy does not apply in the event of service interruptions or failures caused by natural disasters, union strikes or any events beyond our control.

RETURN SHIPPING

  • You will be responsible for return shipping charges, except for defective product or when the wrong item has been sent.
  • We strongly suggest that you use a trackable shipping service for return as we are not liable for missing items.
  • Please use proper packaging for return shipping. Items which are damaged during transit will not be accepted for return.
  • Make sure to put your ORDER ID on the return shipping note.

OTHER

HELP! I'VE BEEN INFORMED TO PAY DUTIES & TAXES ON MY ORDER?!

Blimey! We do not collect VAT/GST, administrative fees, duties and/or taxes on your order and cannot predict what your particular charges may be. These additional charges, if applicable, are levied when the delivery reaches the specified destination. The recipient is responsible for these charges. Please contact your local customs office for more information.We also do not issue any refunds for customs fees, duties, taxes, shipping, or the cost of your order should you refuse to pay the customs fees and/or duties for parcel release. It is the

We also do not issue any refunds for customs fees, duties, taxes, shipping, or the cost of your order should you refuse to pay the customs fees and/or duties for parcel release. It is the buyers responsibility to be aware of these local regulations and to pay any additional fees that may be imposed by his/her country.

DO YOU SELL WHOLESALE?

Yes! If you're interested in bulk order or wholesale, we can provide a comprehensive range of products all at competitively discounted prices to fit your needs. Feel free to email us at support@dealonova.com now to find out more.

DIDN'T FIND YOUR QUESTIONS?

Feel free to email us at hello@dealonova.com or drop us a message on Facebook for immediate assistance!